Shipping FAQ
TREE2FISH.COM
2
Est. ~ 1985 ~
How do I determine how much the shipping will be?
Once you decide on a particular fish carving that you would like to order, contact me by email and I will check with UPS and find out the exact cost of shipping and insurance needed. I will then let you know the cost and if you decide to go ahead with the purchase, I will add that amount to your invoice at the time of purchase.
Do you ship anywhere in the world?
I usually ship to the lower 48 states in the US. If you want a carving shipped somewhere other than that, please contact me by email and I will determine the cost and let you know what it will be prior to you making a purchase.
What if the fish carving is damaged when it arrives?
Carving will be packaged and insured by UPS. If there is any damage to the carving when it arrives at your home, you are responsible for notifiying the carrier (UPS) immediately about the issue.
What if I live in your area, can the carving be picked up in person to avoid shipping charges?
Certainly, that can easily be arranged. Simply email me and I will provide an address and phone number so you can contact me.
Where is your business located?
My business is located in Eden Prairie, Minnesota 55346. Eden Prairie is a western suburb of the Twin Cities of Minneapolis and St. Paul, Minnesota
Returns & Refunds
Can I return a carving if I am not satisfied with it?
If you are not completely satisfied with the fish carving, it may be returned within 14 days of delivery to your home or place of business. A refund will be issued upon receipt of returned carving once it is inspected by me. It must be completely free of any damage, nicks, scratches, etc.
Refund will be given for the cost of the carving only. The original shipping and insurance expenses are not refundable.
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If I am not happy with the carving, who is responsible for return shipping expenses?
The purchaser will be responsible for all return shipping and insurance costs.